Should you encounter any issues with your Hedén motor, Carat or Ymer, our service team is ready to help you. Normal turnaround time is around 5-10 days depending on complexity and size of service.
To get your products serviced, please fill in our service form found below. You do not need an RMA number.
We strongly recommend to use a courier service such as FedEx, UPS, TNT, DHL or similar and not regular post, such as USPS, as we at the moment experience very long delays for custom clearance (up to 6 weeks) when the package is handled by the Swedish post.
Send your Hedén products to:
Hedén Group AB
Vita Gavelns Väg 6
SE-426 71 Västra Frölunda
We will inform you as soon as it arrives at the workshop.
We currently have a full service program for the following products:
- M21VE (Short version) – This motor will be upgraded to M21VE-L when repaired.
- YMER 1
- YMER 3
Please contact Hedén for further information or questions regarding service at: