Service information

 Should you encounter any issues with your Hedén motor or Carat, our service team is ready to help you. Normal turnaround time is around 5-10 days depending on complexity and size of service.  

When sending a Hedén product for service to us, please fill in our service form and include in the package: 

We currently have a full service program for the following products:

  • M26-T
  • M21VE (Short version) – Internal motor replacements are only possible with 256 encoders and 128 c-motion encoders
  • M21VE-L
  • M26VE


Skype call with our technicians is possible during Swedish office hours (UTC +1) to assist you in field. 

 Products no longer serviceable:

M28VP and M28VT 

  • Sales of the products were discontinued in 2010 
  • Any service of the products were discontinued in 2016



  • The HLC was replaced by CARAT in 2014
  • Service of first versions of HLC was discontinued in 2016


Please contact Hedén for further information or questions regarding service at:


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