Service information

 Should you encounter any issues with your Hedén motor or Carat, our service team is ready to help you. Normal turnaround time is around 5-10 days depending on complexity and size of service.  

To get your unit serviced, please fill in our service form found below and send with the package. You do not need an RMA number.

We strongly recommend to use a courier service such as FedEx, UPD, TNT, DHL or similar and not regular post as we at the moment experience very long delays for custom clearance when the package is handled by the Swedish post.


Send you unit with service form to:

Hedén Group AB

Vita Gavelns Väg 6 

We will inform you as soon as it arrives at the workshop.

We currently have a full service program for the following products:

  • M26-T
  • M21VE (Short version) – Internal motor replacements are only possible with 256 encoders and 128 c-motion encoders
  • M21VE-L
  • M26VE


Skype call with our technicians is possible during Swedish office hours (UTC +1) to assist you in field. 

 Products no longer serviceable:

M28VP and M28VT 

  • Sales of the products were discontinued in 2010 
  • Any service of the products were discontinued in 2016



  • The HLC was replaced by CARAT in 2014
  • Service of first versions of HLC was discontinued in 2016


Please contact Hedén for further information or questions regarding service at:


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