Should you encounter any issues with your Hedén motor or Carat, our service team is ready to help you. Normal turnaround time is around 5-10 days depending on complexity and size of service.
When sending a Hedén product for service to us, please fill in our service form and include in the package:
We currently have a full service program for the following products:
- M21VE (Short version) – Internal motor replacements are only possible with 256 encoders and 128 c-motion encoders
Skype call with our technicians is possible during Swedish office hours (UTC +1) to assist you in field.
Products no longer serviceable:
M28VP and M28VT
- Sales of the products were discontinued in 2010
- Any service of the products were discontinued in 2016
- The HLC was replaced by CARAT in 2014
- Service of first versions of HLC was discontinued in 2016
Please contact Hedén for further information or questions regarding service at: